Refund policy

General Cancellation and Refund Policies

  1. Reservations and Payments

  • All reservations require a non-refundable initial deposit of 30% of the total trip value to guarantee availability.

  • Full payment must be completed no later than 60 days before departure (unless the provider specifies a different deadline).

  1. Cancellations by the Traveler

  • Up to 90 days before departure: refund of 70% of the total value (the deposit is non-refundable).

  • Between 89 and 60 days before departure: refund of 50%.

  • Between 59 and 30 days before departure: refund of 25%.

  • Less than 30 days before departure or no-show: no refund will be issued.

⚠️ Important: Some services such as airline tickets, cruises, safaris in Tanzania, resorts in the Maldives, and private tours in Egypt/Jordan/Thailand may have more restrictive conditions imposed directly by the providers. In those cases, their specific policies will apply, and will be notified at the time of booking.

  1. Booking Modifications

  • Changes of dates, names, or services are subject to availability and additional charges from the providers.

  • The agency will apply a fixed administrative fee of $50 per person for each modification requested after the booking is confirmed.

  1. Cancellations by the Agency/Providers

  • If the agency or its providers cancel the trip for reasons attributable to them, the client will receive a full refund of the payments made.

  • If the cancellation is due to force majeure (e.g. natural disasters, armed conflicts, pandemics, government restrictions), the following will be offered:

    • Rescheduling of the trip on a new date, or

    • Issuance of a travel credit valid for 12 months.

  1. Travel Insurance

  • The agency strongly recommends purchasing international travel insurance that covers cancellations, medical emergencies, and repatriation.

  • In case of cancellation, the insurance (if purchased) will be responsible for handling any additional refunds.

  1. Online Purchases

  • All online purchases are processed in USD (U.S. dollars).

  • The client will receive an email confirmation with booking details and the applicable cancellation policies for their service.

  • The policies published on the website form part of the contract between the agency and the traveler.